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Email on a job

Email threads attached to this job, including anything the intake agent routed here on its own.

For Managers and project managersUpdated

Correspondence about a job, kept with the job rather than in somebody's inbox. Some of it you attached. Some of it arrived by itself.

Some of this arrived by itself

The intake agent reads incoming mail and routes matching messages onto the job it belongs to. You will find threads here nobody filed by hand.

That is the point: the correspondence that decides a job usually happens in email, and it is worth nothing to the shop if it stays in one person's inbox.

Checking what it did

Anything the agent placed here can be checked in Email Audit, which shows what arrived, what it matched on, and where it went.

If a thread landed on the wrong job, that is the screen that tells you why.

What it does not do

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